Our values are not merely nice statements; they define the non-negotiable behaviours that every trustee, staff member and volunteer is expected to demonstrate, and is appraised against. 

  • Young people are brilliant; each has inherent worth, significance and abilities, and should be treated as such. Everything we do should aim to develop their full potential and help them ‘find the gold’ in themselves. Their views and opinions should play a key role in shaping our services
  • Young people deserve the best; quality is our priority, measured by the results young people are empowered to achieve and the impact we make. These are the true measures of our success, and we should focus on consistent improvement to this end. Our growth and expansion must always contribute to quality not lessen it.
  • A great team can achieve anything; the right people are our best asset. We recruit for attitude (staff and volunteers) and train for skills. An attitude and aptitude for teamwork is essential, and everyone should be encouraged to share their ideas to help us improve.
  • Diversity matters; a purposely diverse staff/volunteer team serve young people best. Faith in young people and a commitment to keep learning are the non negotiable characteristics of all staff, volunteers and trustee


These values and behaviours are lived out daily in the context of our mission of being dedicated to ensuring young people, aged 16-24, who find themselves disadvantaged and disengaged, achieve sustained further education or employment. And they dictate that our whole approach to achieving this mission is ‘strengths based’ and relentlessly optimistic, treating young people as resources to be developed, not problems to be solved. Thus our primary focus is on building skills and personal strengths rather than trying to ‘cure’ negative behaviours.

In the light of this we’ve dedicated ourselves to enabling every young person we work with to:

These are our key performance indicators, the main outcomes that we measure our success against.

To find out more about the way we go about this and the services we offer, contact Izzy Neale, operations manager:

T. 07968 727128

E. izzy.neale@twentytwenty.org.uk